Kenn Salas

Kenn Salas

kennsalas13@gmail.com

About Me

I am 26 years old and have a passion for learning about technology. Exploring new things energizes me and helps me easily adapt to any environment.

Education

Bachelor of Science in Computer Science

Saint Clare College of Caloocan

Skills

Networking & Infrastructure

  • TCP/IP, DNS, and VPN configurations
  • IPv4 fundamentals and subnetting
  • Windows Server 2022 administration
  • Active Directory and Group Policy Management (GPO)
  • VMware virtual environments
  • Email domains and hosting management

Hardware & Support

  • Desktop, laptop, and peripheral support
  • OS installations and licensing management
  • Software updates and maintenance
  • Landline and router configuration
  • Mobile Device Management (MDM)

Cloud & Security

  • Cloud service models (IaaS, PaaS, SaaS)
  • Azure Active Directory (Entra ID)
  • AWS Domain Management Service
  • AWS SES and SMTP email services
  • OneDrive cloud storage management
  • Cybersecurity practices (SIEM, IDS)
  • Google Token API integration

Development & Scripting

  • Command Prompt scripting
  • Git CMD and version control
  • Basic Linux scripting

Collaboration Tools

  • Microsoft Teams administration
  • Salesforce CRM fundamentals
  • OneDrive file sharing
  • Communication platforms

Badge

CompTIA A+ Badge

Microsoft Azure Security Engineer Associate AZ-500 Professional Certificate

This badge represents the successful completion of the Microsoft Azure Security Engineer Associate AZ-500 Professional Certificate.

Certificates and Courses

Azure Security Certificate

Microsoft Azure Security Engineer Associate AZ-500 - Coursera

  • Secure Access with Azure Entra ID
  • Identity Protection and Governance
  • Implement Platform and Protection
  • Secure your applications
  • Secure your data at rest
Additional Certificate

Preparation for CompTIA A+ Certification

  • Advanced security practices and implementations
  • Professional development and technical expertise

Experience

Technical Support - PLDT Postpaid and PLDT Prepaid Home WIFI

Infocom • (March 5, 2021 to March 15, 2025)

  • Customer Support: Respond to customer concerns via live chat, hotline, and email, focusing on technical issues.
  • Real-Time Troubleshooting: Inspect physical connections (LAN cables, patch cords) and conduct remote tests to identify broken fiber optics or network access points.
  • Router and Modem Testing: Perform remote testing on routers to ensure updates and refresh modems to resolve slow or lost internet connections.
  • Escalation: If necessary, escalate to Level 2 support for monitoring and create a real-time ticket for further escalation.