I am 26 years old and have a passion for learning about technology. Exploring new things energizes me and helps me easily adapt to any environment.
Education
Bachelor of Science in Computer Science
Saint Clare College of Caloocan
Skills
Networking & Infrastructure
TCP/IP, DNS, and VPN configurations
IPv4 fundamentals and subnetting
Windows Server 2022 administration
Active Directory and Group Policy Management (GPO)
VMware virtual environments
Email domains and hosting management
Hardware & Support
Desktop, laptop, and peripheral support
OS installations and licensing management
Software updates and maintenance
Landline and router configuration
Mobile Device Management (MDM)
Cloud & Security
Cloud service models (IaaS, PaaS, SaaS)
Azure Active Directory (Entra ID)
AWS Domain Management Service
AWS SES and SMTP email services
OneDrive cloud storage management
Cybersecurity practices (SIEM, IDS)
Google Token API integration
Development & Scripting
Command Prompt scripting
Git CMD and version control
Basic Linux scripting
Collaboration Tools
Microsoft Teams administration
Salesforce CRM fundamentals
OneDrive file sharing
Communication platforms
Salesforce Administration
Understanding the basics of Salesforce includes customizing the cloud and CRM homepage, setting up users, creating tabs, and managing users, profiles, and permission sets, as well as overseeing user access.
Key components of Sales Cloud involve lead management, homepage personalization, utilizing list views, configuring email and auto-responses, converting leads, and creating products, accounts, contacts, and opportunities.
It also includes adding leads to components, generating charts, and developing report formulas for effective data presentation.
Salesforce admin functions encompass creating Chatter, managing viewing security objects, setting organization-wide default permissions, and controlling data access within Salesforce.
Badge
Microsoft Azure Security Engineer Associate AZ-500 Professional Certificate
This badge represents the successful completion of the Microsoft Azure Security Engineer Associate AZ-500 Professional Certificate.
Certificates and Courses
Microsoft Azure Security Engineer Associate AZ-500 - Coursera
Secure Access with Azure Entra ID
Identity Protection and Governance
Implement Platform and Protection
Secure your applications
Secure your data at rest
Preparation for CompTIA A+ Certification
Advanced security practices and implementations
Professional development and technical expertise
Experience
Technical Support - PLDT Postpaid and PLDT Prepaid Home WIFI
Infocom • (March 5, 2021 to March 15, 2025)
Customer Support: Respond to customer concerns via live chat, hotline, and email, focusing on technical issues.
Real-Time Troubleshooting: Inspect physical connections (LAN cables, patch cords) and conduct remote tests to identify broken fiber optics or network access points.
Router and Modem Testing: Perform remote testing on routers to ensure updates and refresh modems to resolve slow or lost internet connections.
Escalation: If necessary, escalate to Level 2 support for monitoring and create a real-time ticket for further escalation.
